Refund policy

All Sales Are Final.  However, we are committed to correcting any issues that may arise from your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at laineesdesigns@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at laineesdesigns@gmail.com.

Damages and issues
We accept returns for items that are defective or damaged upon receipt, or if you received the wrong item. In order to be eligible for a return, you must notify us within 7 days of receiving your order and provide us with photographic evidence of the defect, damage, or wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as headwraps). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you received the wrong item and would like to exchange it for the correct item, please notify us within 7 days of receiving your order. We will provide you with a return shipping label and send you the correct item once we have received and inspected the returned item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at laineesdesigns@gmail.com.